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How we warranty our products:

General Policy

Our warranty is granted to the original owner of the products, is non-transferrable and begins at the date of purchase. A proof of purchase will be requested to validate warranty claims along with photos and details of the damage in question. This warranty supersedes all previous warranties. In some cases the item will be pro-rated for the time it was in use.

When storing the furniture it should remain upright so as not to allow water to collect in the frames and cause damage if freezing occurs. The warranty covers structural failure during normal use and is subject to our scrutiny. If it is determined the item qualifies then we will pay for the parts, labor and shipping through the first year after which the customer will be responsible for shipping and packing if the issue cannot be resolved remotely. Our warranty applies to normal use damages which do not include such things as act of god, suntan lotion stains, extreme weather damage, saltwater exposure, misuse, abuse, lack of maintenance or otherwise excessive wear.

Commercial Warranty

Furniture purchased for commercial use will have the same 3 year warranty as described above.

 

Additional Warranty Information:
For 3 Years

We warrant all our vinyl straps and lacing against breakage for 3 years from the purchase date. This covers breakage not color change due to sun fading. In the unlikely event that a strap breaks or pulls loose, Discount Teak Furniture will supply a replacement strap free of charge. (Labor not included.)

For 1 Year

We warrant our straps against discoloration for 1 year from the purchase date. This warranty applies provided normal maintenance and care have been implemented on your outdoor furniture. In the unlikely event that a strap becomes grossly discolored, Discount Teak Furniture will supply a replacement strap free of charge. (Labor not included.) Strap replacement do to discoloration is at vinyl supplier's discretion. Solid surface table tops used in residential areas are warranted against manufacturer's defect for 3 years. Discount Teak Furniture will pay residential freight costs for the first year in the Continental U.S.

For 1 Year

We also warrant the fabrics on our patio cushions, patio and market umbrellas and slings for 1 year against tearing, discoloration or fading. We warrant the following for 1 year from the purchase date: Finish on coiled steel spring rocker mechanisms; patio cushion fills; glides; hardware; wheels; connectors; table rims; metal patio umbrellas; and patio umbrella bases. Solid surface table tops are warranted against manufacturer's defects for 1 year. Discount Teak Furniture will pay commercial freight costs for the first year in the Continental U.S. Labor costs are included for the first year from purchase.

What Our Warranties Don't Cover

  • Failure caused by unreasonable or abusive use
  • Failure caused by lack of reasonable and necessary care and maintenance
  • Wear and fading due to exposure to ocean air (such as beach front property)
  • Normal fading of fabrics or upholstery materials
  • Acts of Nature
  • Glass tabletops
  • Commercial acrylic table tops with patio umbrella holes
  • Commercial steel swivel mechanisms
  • Cracking or bursting of tubing due to exposure to water and freezing temperatures
  • Changes in wood color due to natural aging of the wood

Umbrella Warranty

Patio umbrellas are warranted for 1 year against splitting, rusting or other manufacturing defects from normal exposure conditions. All patio umbrella bases are warranted for 1 year. Fabrics are warranted for 1 year. At the discretion of the manufacturer, a damaged part will be replaced free of charge with proof of purchase.

What's Not Covered

  • Wind damage
  • Failure caused by unreasonable or abusive use
  • Failure caused by customer neglect—not providing reasonable and necessary care

What's Not Covered

Abusive or unreasonable use. Normal wear and tear including fading and discoloration caused by chemical contact. Acts of nature including fire, ice and wind damage. Non-proprietary items such as glass or other table top surfaces. Return freight after one year from purchase.